SupportCandy Agentgroup Addon GPL allows you to efficiently manage support tickets by assigning them to groups of agents instead of individual agents. This addon is ideal for support teams where tickets should be handled by any available agent within a specific department or team. You can create unlimited agent groups and assign tickets directly to these groups, enabling all agents within the group to view, manage, and respond to the assigned tickets seamlessly. When a ticket is assigned to an agent group, an email notification using the “Assigned Agent” recipient is automatically sent to all agents in that group, ensuring no ticket goes unnoticed. This approach improves response time, balances workload among agents, and streamlines team-based ticket handling, making SupportCandy Agentgroup Addon a perfect solution for collaborative and scalable customer support systems.
You can pay as you are comfortable
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| Round-the-clock delivery | 30$ |
| Transportation by plane | 105$ |
| Transportation by traine | 35$ |
| Transportation by ship | 90$ |

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