Support Board GPL v3.8.9 is a powerful and modern live chat and help desk plugin for WordPress that helps businesses provide real-time customer support, automate conversations, and manage support tickets efficiently. Designed for startups, online stores, SaaS platforms, service providers, and agencies, Support Board enables seamless communication between website visitors and support teams from a single dashboard.
The plugin offers a real-time live chat system with a clean and responsive chat widget that works perfectly on desktops, tablets, and mobile devices. Visitors can start conversations instantly, while agents can manage multiple chats simultaneously, improving response times and customer satisfaction. Chat history is stored securely, allowing teams to review previous conversations at any time.
Support Board includes advanced chatbot automation, allowing you to create intelligent bots that answer common questions, collect user information, guide visitors, and reduce support workload. The chatbot can work 24/7, ensuring visitors receive instant responses even when agents are offline.
In addition to live chat, Support Board functions as a complete help desk and ticket system. You can convert chats into tickets, assign them to agents, track ticket status, and manage customer issues in an organized way. This makes it ideal for handling both pre-sales inquiries and post-purchase support.
The plugin integrates seamlessly with popular platforms such as WooCommerce, Slack, WhatsApp, Telegram, Facebook Messenger, and email, allowing you to centralize customer communication across multiple channels. It also supports multi-agent management, user roles, departments, and detailed analytics to monitor support performance.
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